About the act

• The Consumer Protection Act, 2019 aims to provide for protection of the interests of consumers and for the said purpose, to establish authorities for timely and effective administration and settlement of consumers’ disputes and for matters connected therewith or incidental thereto.

Key features of the act

• Definition of consumer: A consumer is defined as a person who buys any good or avails a service for a consideration. It does not include a person who obtains a good for resale or a good or service for commercial purpose.
• It covers transactions through all modes including offline, and online through electronic means, teleshopping, multi-level marketing or direct selling.
• The following consumer rights have been defined in the Act, including the right to:
  • be protected against the marketing of goods and services which are hazardous to life and property;
  • be informed of the quality, quantity, potency, purity, standard and price of goods or services;
  • be assured of access to a variety of goods or services at competitive prices; and
  • seek redressal against unfair or restrictive trade practices.
• Product liability clause: A manufacturer or a service provider has to compensate a consumer if their good/service cause injury or loss to the consumer due to manufacturing defect or poor service. The most significant impact of this provision will be on e-commerce platforms as it also includes service providers under its ambit.
• Central Consumer Protection Authority (CCPA): To be set up by the central government to promote, protect and enforce the rights of consumers. It will regulate matters related to violation of consumer rights, unfair trade practices, and misleading advertisements.
• Misleading advertisements: The CCPA may impose a penalty on a manufacturer or an endorser of up to Rs 10 lakh and imprisonment for up to two years for a false or misleading advertisement. In case of a subsequent offence, the fine may extend to Rs 50 lakh and imprisonment of up to five years.
• Consumer Disputes Redressal Commissions (CDRCs): It will be set up at the district, state, and national levels. A consumer can file a complaint with CDRCs in relation to:
  • Unfair or restrictive trade practices;
  • Defective goods or services;
  • Overcharging or deceptive charging; and
  • The offering of goods or services for sale which may be hazardous to life and safety.
• Appeals from a District CDRC will be heard by the State CDRC. Appeals from the State CDRC will be heard by the National CDRC. Final appeal will lie before the Supreme Court.
• The Act also enables regulations to be notified on E-commerce and direct selling with focus on protection of interest of consumers.

Why in News?

• Emphasising on speedy and affordable justice by Consumer Commissions across the country, Union Minister of Consumer Affairs Piyush urged all Commissions to see how digital media such as WhatsApp and e-mail can be generously used to issue notices, replies and other documents.
• He said that the Consumer Commissions should be able to dispose of cases within 3-5 months of filing which will provide speedy justice to consumers.
• To provide a faster and amicable mode of settlement of consumer disputes, the Consumer Protection Act 2019 also introduces reference of consumer disputes to Mediation, with the consent of both parties. This will not only save time and money involved in litigating the dispute, it will also help in reducing the pendency of cases.
• The Government is also taking proactive steps in encouraging the use of electronic mediation (e-mediation). This will help in ensuring that location and distance do not act as barriers whenever parties wish to opt for mediation for the settlement of cases.

Reference

https://pib.gov.in/PressReleasePage.aspx?PRID=1835605