About Centralized Public Grievance Redress And Monitoring System

• It is a government of India portal aimed at providing the citizens with a platform for redress of their grievances, developed by National Informatics Centre (Ministry of Electronics & IT [MeitY]), in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG).
• The grievances received by the Department are forwarded to the concerned Ministries/Departments/State Governments/UTs, who are dealing with the substantive function linked with the grievance for redress under intimation to the complainant. 
• The Department takes up grievances every year depending upon the seriousness of the grievance and follows them regularly till their final disposal. 
• This enables the Department to evaluate the effectiveness of the grievance redress machinery of the concerned government agency. 
• Department of Administrative Reforms & Public Grievances is the nodal agency to formulate policy guidelines for citizen-centric governance in the country.

Why in News?

The Jammu & Kashmir- Integrated Grievance Redress and Monitoring System (JK-IGRAMS) has been integrated with the offices of district level in the union territory of Jammu & Kashmir and also with the central CPGRAMS portal.

With this, Jammu and Kashmir has become the first union territory to integrate district portal with state and thereof with the national portal and this mechanism can be emulated in other states and union territories.

Reference:

1. pib.gov.in/PressReleasePage.aspx?PRID=1667117