About CPGRAMS

• Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/Departments of Government of India and States. 
• The online web-enabled system was developed by the National Informatics Centre in association with the Department of Administrative Reforms and Public Grievances (DARPG).
• It has been developed with an objective of speedy redress and effective monitoring of grievances by Ministries/Departments/Organizations of Government of India.
• It enables the citizen to track online the grievance with the unique registration ID provided at the time of registration of the complainant and also enables DARPG to monitor the grievance. 
• CPGRAMS also provides an appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer. 
  

Why in News?

• The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redressal and Monitoring System (CPGRAMS) 14th monthly report for States/UTs for September, 2023. The said report provides a detailed analysis of types and categories of public grievances and the nature of disposal.

https://pib.gov.in/PressReleasePage.aspx?PRID=1966365