About 

• Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery. 
• Launched in 2007, it is a single portal connected to all the Ministries/Departments of Government of India and States. 
• The online web-enabled system was developed by the National Informatics Centre, under the Ministry of Electronics and Information Technology (MeitY) in association with the Department of Administrative Reforms and Public Grievances (DARPG).
• It has been developed with an objective of speedy redress and effective monitoring of grievances by Ministries/Departments/Organizations of Government of India.
• The time limit for redress of grievance is 30 days. In case of delay an interim reply with reasons for delay is required to be given.
• CPGRAMS also provides an appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer. 

Why in News?

• More than 26 lakh citizens have registered on the CPGRAMS portal.