CPGRAMS
About CPGRAMS
- Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
- Launched in 2007, it is a single portal connected to all the Ministries/Departments of Government of India and States.
- The online web-enabled system was developed by the National Informatics Centre, under the Ministry of Electronics and Information Technology (MeitY) in association with the Department of Administrative Reforms and Public Grievances (DARPG).
- It has been developed with an objective of speedy redress and effective monitoring of grievances by Ministries/Departments/Organizations of Government of India.
- It enables the citizen to track online the grievance with the unique registration ID provided at the time of registration of the complainant and also enables DARPG to monitor the grievance.
- CPGRAMS also provides an appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer.
Why in News?
- The Department of Administrative Reforms and Public Grievances (DARPG) released its 18th Monthly Report on Centralized Public Grievances Redressal and Monitoring System (CPGRAMS) for the October, 2023 which provides details analysis of types and categories of public grievances and nature of disposal.
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