About CPGRAMS

• The Centralized Public Grievance Redress And Monitoring System (CPGRAMS), is an online web-enabled system developed by the National Informatics Centre in association with the Department of Administrative Reforms and Public Grievances (DARPG).
• It has been developed with an objective of speedy redress and effective monitoring of grievances by Ministries/Departments/Organizations of Government of India.
• The CPGRAMS provides the facility to lodge a grievance online from any geographical location. 
• It enables the citizen to track online the grievance being followed up with Departments concerned and also enables DARPG to monitor the grievance. 

Why in News?

• The government has released the Annual Report of CPGRAMS for the year 2022.
• In 2022, 18,19,104 grievances were received by all Ministries and Departments. Of these 11,29,642 cases were disposed by the Central Ministries and 4,38,455 cases were disposed of by the States and UTs.
• The average disposal time of Central Ministries and Departments has improved from 32 days in 2021 to 27 days in 2022. 
• 1,71,509 appeals were received of which over 80% were disposed. 
• Over 57,000 grievances have received the rating of Excellent and Very Good from citizens in the feedback conducted by the BSNL call centre for the period July – November 2022.

reference:

https://pib.gov.in/PressReleasePage.aspx?PRID=1885015