CPGRAMS

Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/Departments of Government of India and States.
The online web-enabled system was developed by the National Informatics Centre in association with the Department of Administrative Reforms and Public Grievances (DARPG).
It has been developed with an objective of speedy redress and effective monitoring of grievances by Ministries/Departments/Organizations of Government of India.
It enables the citizen to track online the grievance with the unique registration ID provided at the time of registration of the complainant and also enables DARPG to monitor the grievance.
CPGRAMS also provides an appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer.

Why in News?

The Unique Identification Authority of India (UIDAI) has once again topped amongst all Group A Ministries, Departments and Autonomous Bodies for resolving public grievances in the rankings report published by Department of Administrative Reforms and Public Grievances (DARPG) for the month of September 2022. This is the second consecutive month UIDAI has topped the said rankings.
UIDAI has been a top performer in resolution of Public Grievances received through CPGRAMS, and making continuous efforts to make Aadhaar holders experience better.

About UIDAI

- The Unique Identification Authority of India (UIDAI) is a statutory authority established under the provisions of the Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016 (“Aadhaar Act 2016”) in 2016 by the Government of India, under the Ministry of Electronics and Information Technology (MeitY).
- UIDAI was created to issue Unique Identification numbers (UID), named as “Aadhaar”, to all residents of India. The UID had to be (a) robust enough to eliminate duplicate and fake identities, and (b) verifiable and authenticable in an easy, cost-effective way.
- The Authority has issued more than 125 crore Aadhaar numbers to the residents of India.

As per the Aadhaar Act, every individual who qualifies as a resident Indian under the Aadhar Act is eligible to get an Aadhaar card. Resident is a person, including Non-resident Indian (NRI) or Foreign nationals, who has been living in India for a period of 182 days or more in the preceding 12 months.

Under the Aadhaar Act 2016, UIDAI is responsible for Aadhaar enrolment and authentication, including operation and management of all stages of Aadhaar life cycle, developing the policy, procedure, and system for issuing Aadhaar numbers to individuals and perform authentication and the security of identity information and authentication records of individuals.

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