KIRAN Mental Health Rehabilitation Helpline

Citing the prevalence of mental health issues and the unprecedented nature of the COVID-19 crisis, the Ministry of Social Justice and Empowerment has launched a 24×7 Toll-Free Mental Health Rehabilitation Helpline KIRAN (1800-599-0019).
Launched in September 2020, the helpline is available in 13 languages to provide relief and support to persons with Mental Illness.
This Toll Free Helpline is operational 24 hours a day, seven days a week with the Technical Coordination of BSNL.
It targets to resolve issues of people across the country experiencing stress, anxiety, depression, panic attack, adjustment disorder, post-traumatic stress disorder, substance abuse, suicidal thoughts, pandemic-induced psychological issues and mental health emergencies.

According to an internal report of the Social Justice and Empowerment (SJE) Ministry, seventy per cent of callers to the KIRAN helpline were men.
September 16, 2020 to January 15, the helpline received 13,550 new calls, of which 70.5% were from males and 29.5% from females.
The majority of callers (75.5%) were in the age group of 15 to 40 years, while 18.1% were older, in the 41 to 60 age group.
Majorly the challenges faced by the callers were related to anxiety (28.5%) and depression (25.5%); while few others included pandemic-related challenges (7.8%), suicidal tendency (2.8%), substance abuse (3.4%) and others miscellaneous (32%).

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