CHAMPIONS portal

It is a technology-driven Control Room-Cum-Management Information System launched by the Ministry of Micro, Small Medium Enterprises (MSME) as part of its effort to support enterprises.
Launched in June 2020, CHAMPIONS stand for creation and harmonious application of modern processes for increasing the output and national strength.
The objective of the portal is to assist MSMEs in India to march them into the big league as national and global champions.
The portal is for making the smaller units big by solving their grievances, encouraging, supporting, helping and handholding.
As part of the system a network of control rooms is created in a Hub & Spoke Model. The Hub is situated in New Delhi in the Secretary MSME’s office. The spokes will be in the States in various offices and institutions of the Ministry.
In addition to ICT tools, including telephone, internet and video conference, the portal is enabled by Artificial Intelligence, Data Analytics and Machine Learning.
It is also fully integrated in real time basis with Government of India’s main grievances portal CPGRAMS and MSME Ministry’s own other web based mechanisms.
The entire ICT-architecture is created in house with the help of National Informatics Centre (NIC).

The Ministry of Micro, Small Medium Enterprises has upgraded several features in the CHAMPIONS portal.

The Centralized Public Grievance Redress And Monitoring System (CPGRAMS), is an online web-enabled system developed by the National Informatics Centre in association with the Department of Administrative Reforms and Public Grievances (DARPG).
It has been developed with an objective of speedy redress and effective monitoring of grievances by Ministries/Departments/Organizations of Government of India.
The CPGRAMS provides the facility to lodge a grievance online from any geographical location.
It enables the citizen to track online the grievance being followed up with Departments concerned and also enables DARPG to monitor the grievance.

The National Informatics Centre was established in 1976, as an attached office under the Ministry of Electronics and Information Technology.
The NIC provides infrastructure to help support the delivery of government IT services and the delivery of some of the initiatives of Digital India.

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