Jammu and Kashmir Integrated Grievance Redress and Monitoring System

Jammu and Kashmir Lieutenant-Governor (L-G) launched the Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS).

The system is being launched on a pilot basis in three districts — Jammu, Srinagar, and Reasi — and will gradually be rolled out in the remaining districts by October 2.
It will replace the current portal that was launched in 2018.

JK-IGRAMS will make the existing grievance redress and monitoring system mechanism more robust and efficient.
In the revamped system, the deputy commissioners of respective districts will be the primary level of receiving, disposing and monitoring grievances.
This will be a major step towards reform and decentralisation.
There will be a minute by minute status update of the grievances on the portal.
People can file and track their grievances in this system, the portal is linked with the CPGRAMS, in which grievances pertaining to the Union government can be forwarded to the Centre.
Action will follow if any delay or callousness is found while addressing people’s grievances. Thus holding accountability.

It is a government of India portal aimed at providing the citizens with a platform for redress of their grievances,developed by National Informatics Centre (Ministry of Electronics & IT [MeitY]), in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG).
The grievances received by the Department are forwarded to the concerned Ministries/Departments/State Governments/UTs, who are dealing with the substantive function linked with the grievance for redress under intimation to the complainant.
The Department ‘takes up’ grievances every year depending upon the seriousness of the grievance and follows them regularly till their final disposal.
This enables the Department to evaluate the effectiveness of the grievance redress machinery of the concerned government agency.
Department of Administrative Reforms & Public Grievances is the nodal agency to formulate policy guidelines for citizen-centric governance in the country.

It is an extensive programme of reaching out to the people at the grassroots level to create in the rural masses an earnest desire for a decent standard of living.
The ‘Back to Village’ programme is aimed to involve the people of the state and government officials in a joint effort to deliver the mission of equitable development.
The programme is aimed at energizing Panchayats and directing development efforts in rural areas through community participation.
As part of this programme, civil servants will have to reach out to each Panchayat of the State, where they will stay for a specific period to interact and obtain feedback from the grassroots so as to tailor government efforts in improving delivery of village-specific services.
he ‘Back to Village’ programme has been conceived with the objective of ensuring that developmental initiatives are built on the feedback and cooperation of the people, thus being more result oriented with greater probability of success than those which are top down.
The essence of the ‘Back to Village’ programme is to emphasize the importance of ensuring, right from the beginning, people’s participation, not merely as an agent in the execution of the development works but as owners of the entire programme.

https://www.thehindu.com/news/national/new-grievance-redress-system-unveiled-in-jk/article32584413.ece
https://pgportal.gov.in/Home/AboutUs
https://www.theweek.in/wire-updates/national/2020/09/11/des38-jk-schemes.html
https://ramban.gov.in/back-to-village/

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