About the portal
- It is a technology-driven Control Room-Cum-Management Information System launched by the Ministry of Micro, Small Medium Enterprises (MSME) as part of its effort to support enterprises.
- Launched in June 2020, CHAMPIONS stand for creation and harmonious application of modern processes for increasing the output and national strength.
- The objective of the portal is to assist MSMEs in India to march them into the big league as national and global champions.
- The portal is for making the smaller units big by solving their grievances, encouraging, supporting, helping and handholding.
- As part of the system a network of control rooms is created in a Hub & Spoke Model. The Hub is situated in New Delhi in the Secretary MSME’s office. The spokes will be in the States in various offices and institutions of the Ministry.
- In addition to ICT tools, including telephone, internet and video conference, the portal is enabled by Artificial Intelligence, Data Analytics and Machine Learning.
- It is also fully integrated in real time basis with Government of India’s main grievances portal CPGRAMS and MSME Ministry’s own other web based mechanisms.
- The entire ICT-architecture is created in house with the help of National Informatics Centre (NIC).
Why in News?
- The Ministry of Micro, Small Medium Enterprises has upgraded several features in the CHAMPIONS portal.
- The Centralized Public Grievance Redress And Monitoring System (CPGRAMS), is an online web-enabled system developed by the National Informatics Centre in association with the Department of Administrative Reforms and Public Grievances (DARPG).
- It has been developed with an objective of speedy redress and effective monitoring of grievances by Ministries/Departments/Organizations of Government of India.
- The CPGRAMS provides the facility to lodge a grievance online from any geographical location.
- It enables the citizen to track online the grievance being followed up with Departments concerned and also enables DARPG to monitor the grievance.
- The National Informatics Centre was established in 1976, as an attached office under the Ministry of Electronics and Information Technology.
- The NIC provides infrastructure to help support the delivery of government IT services and the delivery of some of the initiatives of Digital India.